How do traveler refunds work?
If a reservation needs to be refunded, please do the following.
- Before contacting support, please attempt to reschedule the traveler if at all possible.
- If the traveler cannot be rescheduled, contact supplier support at firstname.lastname@example.org or call 850-424-5125 ext 3. You may also take advantage of our live chat service.
- Provide the confirmation number(s) of the traveler(s) and the reason for cancellation.
- Please let the traveler know that TripShock can offer them alternate options if they are still interested in participating in a similar experience.
- Once the refund is processed, the traveler and supplier will receive an email notification. Refunds are typically processed within 3 business days.
TripShock will refund the customer as soon as confirmation is received. No refunds will be provided to the traveler unless confirmed by the supplier.
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